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Call Center Continuity Planning
Jim Rowan, Sharon Rowan
[PDF.zf05] Call Center Continuity Planning
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| #10017437 in Books | 1998-12-08 | Original language:English | PDF # 1 | 11.25 x10.50 x2.00l,3.60 | Binding: Ring-bound | 444 pages|
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outages to major hurricanes. Should you use external Call Volume Management (CVM) solutions such as pre-established procedures...
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